Frequently Asked Questions

Both. Most clients file 100% virtually — you upload documents, we prep, you sign electronically. Local Birmingham clients can also schedule in-person appointments by request.

Regular Business Hours: Monday–Saturday, 8:30 AM – 6:30 PM CST (Sunday closed).
Off-Season Booking Hours: Wednesdays only, 9:00 AM – 4:00 PM CST. Off-season appointment booking is limited to Wednesdays — regular business hours are not the same as off-season booking availability.

The IRS issues most refunds within 21 days of accepting your return when you choose direct deposit. We e-file the same day in most cases once your return is signed.

See the full Document Checklist. Common items: W-2s, 1099s, ID, Social Security cards, prior-year return, bank info for direct deposit.

Your secure Client Portal is our primary communication hub. 💙
To protect your personal and tax information and keep your return moving efficiently, all tax-related questions, document requests, missing information, status updates, and communication with your tax professional are handled through your secure client portal.

After submitting your intake, please use your portal whenever you need to contact us. If we need additional information from you, we'll communicate through the portal and may send an email or text letting you know an update is waiting.

Please do not send tax documents or tax-related information through personal text messages, Facebook Messenger, or other social media messaging. This keeps your information secure, your conversations organized, and your return moving without anything getting lost.

Can't get into your portal? Call (205) 824-9872 or email support@runmemyrefund.com and we'll help you get access.

Use your secure Client Portal or our secure upload page. Don't text, DM, or email sensitive documents like W-2s or your ID — use the portal so your data stays encrypted and attached to your file.

Pricing depends on the complexity of your return. Simple W-2 returns start lower; self-employment, multiple states, and itemized deductions cost more. We quote you before any work begins — no surprises.

No extra guests. Only the client whose return is being prepared (and spouse if filing jointly). This keeps your private financial information safe.

We work from a private home office in Birmingham, AL 35206. The exact address is shared in your confirmation email the day of your appointment after you confirm. Most clients file virtually from anywhere in the U.S.

Bring it to us. Don't ignore IRS letters. Most are routine, but they have deadlines. We help current clients respond at no extra charge for the first review.

Yes — qualified clients can get an advance on their refund. Ask us about it during your appointment.

Start anyway. You can upload missing documents later — we'll hold your file until everything's in.